As I mentioned earlier I've been a FF member for several years and genuinely loved it - used it one way another almost every day. Then earlier this year something went wrong - first it was links on other sites not responding, then its own search results weren't responding, then it stopped responding altogether. And then the apparent re-coding and reorganisation of everything which looks awful. FF isn't responding at all at the moment as I write. I've still got over a year of my subscription to go, so I am happy to stick with it (FF was always so much better than all the others) but I am genuinely disappointed, as well as, in some ways, massively inconvenienced (can't get later parts of tv series I'd been collecting). I'm more than willing to pay fo the great service they used to supply - where has it all gone wrong?